Refund Policy At Julie Diary, we want to ensure your satisfaction with our custom-printed products. While we do not accept returns due to the personalized nature of our items, we do offer refunds or replacements in the following circumstances:

1. Damaged or Poor Quality Printed Item: If you receive a product that is damaged or of subpar quality, please contact us at [email protected]. Our support team will assist you in arranging a replacement or refund promptly.
2. Wrong Item: In the event that you receive the wrong design or product type, we apologize for the error. Reach out to us via email, and we will work with you to resolve the issue by providing a replacement or refund.
3. Wrong Size Item: If we have sent you an item with the incorrect size, please contact us immediately. We will help you arrange a replacement or refund for the item you ordered.
4. Delivery Delays: For US orders, if your item has not arrived within 30 days, or for international orders, if it has not arrived within 60 days, please notify us by email. Our support team will assist you in resolving the issue and arranging a replacement or refund.

To initiate the refund or replacement process, please contact us at [email protected]. Please note that in the case of a replacement, the processing time will be similar to normal orders, with 3 business days for processing and 10-20 days for delivery. Return Policy There are certain situations in which you are unable to return an item or cancel your order. Please take note of the following:

1. Wrong Size, Color, or Type of T-shirt: We are unable to accept returns or cancellations if you have chosen the wrong size, color, or type of t-shirt.
2. Order Cancellation: If your order was placed more than 12 hours ago, it cannot be canceled. However, we encourage you to email us, and if your order is still in the processing stage, we will do our best to accommodate your cancellation request. We apologize for any inconvenience caused by this policy and appreciate your understanding.
3. Image Quality: Please be aware that we consider the image quality in the t-shirt to be good. Therefore, image-related issues cannot be accepted as a reason for return.

Note: Julie Diary operates as a print-on-demand company, and our operating process involves several steps:

1. Customer places an order.
2. We process the order and proceed with printing (3-5 business days).
3. Goods are packed and delivered to the customer via UPS, USPS, DHL, or other delivery services (5-7 business days).

If your order has already exceeded the 12-hour cancellation window, we are unable to cancel it as the item would have already been produced. However, please contact us via email, and if your order is still in the processing stage, we will assist you accordingly. We apologize for any inconvenience caused by this policy and appreciate your understanding. Our aim is to provide you with the best products, at affordable prices, delivered in the shortest possible time. We value your sympathy and support for the future. Thank you for choosing Julie Diary.